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Shipping
As soon as cleared funds are received, we will despatch your order on a 24hr delivery service. The cost for one carton on the UK mainland is £9.95 and any additional cartons are £5.50 (one carton will hold approx £400 of stock).
Overseas shipping charges depends on weight and you need to wait until we confirm an amount with our courier before payment.
No duty applies to goods shipped within the European Union.
Outside the EU any duty and customs costs appropriate to your country are your responsibility.
For security reasons we reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.
If you have not received your order within 7 days from the date of the confirmation email, or part of your order is missing, please email us at info@majesticsportsandtrophies.com
Delivery Schedule
Once your order is fully authorised it will be packed and despatched.
Orders authorised before 4pm each day (excluding weekends and bank holidays) will be despatched the same day.
We will send you an email to confirm that your order has been despatched.
UK Orders are despatched by Parcelforce. Your order will be delivered usually before 12 noon but up to 5.00pm
Parcelforce will require a signature for the parcel. If there is no one available to sign for the parcel when Parcelforce attempts delivery, the driver will leave a card providing contact details to either help you to arrange to collect it from your local sorting office or arrange redelivery.
Back Orders
If your item is not in stock, no back orders will be kept unless agreed.
Credit Card Security
We can only deliver orders to the address at which the card/account used to make the payment is registered and your statement delivered. The registered address is that to which your card/account statements are sent.
Your bank will confirm to us whether the details you have provided correspond to those they hold on record.
Even though your payment has been 'authorised successfully' by Protx, if you have not used the registered address for the card, your order will not be despatched.
None of our customers has ever reported fraudulent use of their credit or debit cards as a result of shopping at Majestic Sports & Trophies. The security of our site is very important to us. If we got it wrong, we'd lose our reputation, our customers and our business.
So rest assured that we make every effort to ensure your shopping experience is a safe and enjoyable one.
Guarantee
All products purchased from our website carry a 6 month guarantee from date of purchase for agreed manufacturing faults after inpection by our trained staff.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to unsubscribe from any marketing email from us.
The type of information we will collect about you includes your:
Name
Address
Phone number
E-mail address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should email us at info@majesticsportsandtrophies.com
Majestic Sports & Trophies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
We will exchange or refund any product if it displays a manufacturing fault within 7 days. If it displays a manufacturing fault after 7 days but within the guarantee period we will arrange a collection of the item.
Please note:
All returned products will be inspected by our trained staff, if the fault is found to be a manufacturing fault we will firstly repair the item and return it to you. If the item is found to be unrepairable we will replace the item. Under certain circumstaces we reserve the right to refund the value of the goods.
The warranty is only valid for the original owner.
The product should not have been misused, overloaded or neglected and should have been maintained in line with the manufacturers instructions.
The statutory rights of the purchaser are not affected by the warranty.
Please keep the invoice sent out with your goods as this forms part of your guarantee.
Manufacturer's warranty states that if the product shows a manufacturing fault upon inspection, the repair will be carried out free of charge. If the fault is deemed to be customer misuse, you would be liable to pay for any repairs.
If you need to report a faulty product, please email us at info@majesticsportsandtrophies.com with the following details:
Customer name and contact details
Collection address
Date of purchase
Invoice number
Product and colour
Reason for return/Fault
We aim to respond to your email within 24 hours of receipt. Our primary means of support is email and you will receive a quicker response by email than any other form of contact.
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Engraving -
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